The Troubleshooting section aims to assist users in resolving common issues they may encounter when using Buildright, such as login problems, connectivity issues, and email notifications.
Login Issues
If you are having trouble logging into Buildright, please follow these steps:
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Email Verification: Ensure that you are using the correct email address when logging in. Buildright uses a passwordless authentication system, meaning you will receive a login code via email. Make sure to enter the email address you used to register.
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Check for Login Code Email: After entering your email address, you will receive a login code from either hello@getbuildright.com or hello@buildright.ai. Check your inbox for this email and use the code to log in.
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Session Duration: Once logged in, your session will remain active for 90 days. After this period, you will need to log in again using the same process.
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Corporate Email Requirement: For users from organizations with exclusive content, you must use your corporate email address to access the platform. Make sure you are not using a personal email address unless allowed.
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Invitation Link: If you've received an invitation link to join Buildright, make sure to click on it to complete the registration process before attempting to log in.
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Contact Admin: If login issues persist, please contact your organization administrator for assistance or reach out to Buildright support via the chat feature.
Network and Browser Issues
Some users might experience connectivity or access problems due to network restrictions or browser compatibility. Here are some tips to resolve these issues:
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Network Restrictions: Ensure that your network or IT department does not block access to https://app.getbuildright.com. Some company networks may have restrictions that prevent access to specific websites.
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Supported Browsers: Buildright works best on modern web browsers like Chrome, Firefox, Safari, and Edge. Ensure that your browser is up to date to avoid compatibility issues.
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Clear Cache and Cookies: Clearing your browser's cache and cookies can help resolve loading or display issues.
Email Notifications
If you are not receiving email notifications, such as login codes or invitation emails, please check the following:
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Spam/Junk Folder: Sometimes, emails from Buildright may end up in your spam or junk folder. Please check these folders and mark Buildright emails as 'Not Spam' to ensure future delivery.
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Whitelist Buildright: Add the Buildright email address (e.g., hello@getbuildright.com or hello@buildright.ai) to your email contacts or whitelist to prevent emails from being blocked.
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Corporate Email Filters: If you are using a corporate email address, there may be filters in place that block certain messages. Contact your IT department to make sure Buildright emails are allowed.
Technical Support
If you encounter any technical difficulties that you cannot resolve using this guide, please do not hesitate to contact our support team. You can use the chat feature available on the Buildright portal or send an email to hello@buildright.ai for further assistance.